WEB ENABLED SERVICES

With the explosion of companies offering products and services for sale on the Internet, there are now several ways in which a customer contact center can assist the web user with 'live' customer service as they order, request product information or simply browse. We also have personal/workgroup fax, personal/workgroup voice mail, circuit and packet switched phone calls, circuit and packet IVR(touch-tone menus.

E-representatives can finish a customer's incomplete order, suggest complementary products and services to those already ordered, complete final credit card transactions by telephone, guide customers through the process of completing an order, or help them find a desired location within a web site.

The advantages of web enabled customer interaction are numerous:

Convenience: Customers from any where in the world can be assisted by our representative, without being disconnecting from the Internet.