Welcome to Call Central BPO services

We provide high quality, value added contact center services and Business Process Outsourcing (BPO) services to Fortune 500 companies. Our contact centers in California and Islamabad, Pakistan that offer English language support in an ISO 9001 certified environment. We also provide Spanish language solutions through our partner facility in Costa Rica.

Call Central offers the satisfaction that comes from working with a technologically sound business partner. We are committed to continually investing in our people, processes, infrastructure and facilities. Our objective is to provide our clients with the highest levels of performance. We are committed to building scalable and repeatable business solutions that ensure our customer’s

BPO Services - Overview

Call Central provides offshore end-to-end customer interaction services - both voice and data, to Fortune 500 type corporations across the globe. We offer various customer interaction services using multiple channels of communication viz. voice, email, chat and related support channels.

Call Central partners with leading companies in the world, operating in service-intensive industry sectors such as consumer banking, credit cards, asset management, insurance, mortgage, retailing, logistics, telecommunications, hospitalities, utilities, and airlines.

Key Differentiators for BPO :

We are a North American Corporation with contact center operations around the world. Our clients get the full benefits and protection of U.S. laws including confidentiality, security, Intellectual Property Rights (IPR), etc.

We have a dual, fully redundant, high availability network and operational infrastructure (currently existing in the U.S.). We have two telecommunication centers and operations centers, dual links (fiber backed up by satellite/fiber), Uninterrupted Power Supply (UPS) and diesel generators, spare equipment and a full COB Plan. We have undergone reviews by some of the largest financial institutions in the world to help us perform at high levels of availability and security.

We can scale We have the facilities and the network to meet whatever growth your needs demand. With nearly 10,000 square feet in Islamabad, 20,000 square feet in California, and 23,000 square feet in Costa Rica; we can ramp up fast. We also have very strong relationships with WorldCom, XO, TelephonyAtWork, Promero, Cisco,etc. to enable meeting any scale projections for technology and telecommunication.

We believe in quality and depth of relationships versus quantity or numbers Our focus is targeting, acquiring, nurturing and growing a global clientele.

We are flexible We will work the client's way. We believe that each client would be a great client and we want to work with them.

We have maturity and critical mass in both IT and BPO We are, as a result, offer our clients a comprehensive set of value added services.

We have deep domain expertise in financial services Most of our senior management have spent many years in key positions at some of the world's largest financial institutions and technology companies.

INBOUND TELESERVICES

Our call handling and inbound telemarketing services for business-to-business and business-to-consumer campaigns will help drive customer acquisition, increase customer retention, improve sales and rapidly expand your markets. Our inbound supports include:

Help Desk: Customer Support
Technical Support
E-Mailing Customers
Inbound Telemarketing /Up-Selling & Cross-Selling
Invoice Processing
Escalations Through Fax
Web Based Self Help
Web Collaboration Form Sharing
Voice Over Web

OUTBOUND TELESERVICES

Our Customer Support professionals help you to turn your prospects into customers, and then our customers into advocates. We focus on building a relationship that lasts by using a personalized approach that provides the value addition necessary to maintain and grow your client base. Our outbound capabilities include:

Telemarketing and Sales: We use predictive dialing to connect to customers.

Our tele-sales techniques also include:
Reactivation: Approaching your 'expired' customers with the right offer
Targeting: Isolating key decision-makers and discovering their budgets
before you spend resources on more costly mail or sales calls
New Movers: Tapping people who have just moved residence, for example, and asking them to pre-register for your service or organization
Web Call Back